Error or description | Solution |
---|---|
We don't recognize this user ID or password. Make sure you typed the user ID assigned to you by your organization. It usually looks like someone@example.com or someone@example.onmicrosoft.com. And check to make sure you typed the correct password. | To resolve this issue, see 'We don't recognize this user ID or password' error when a user tries to sign in to the Office 365 portal . |
You've tried to sign in too many times with an incorrect user ID or password. | After 10 unsuccessful sign-in attempts (wrong password), the user is locked out for one minute. Subsequent incorrect sign-in attempts will lock out the user for increasing durations. To resolve this issue, do one of these methods: 1. Try again. You will have to enter a random set of letters and number as part of the sign-in process. 2. Update your password on all devices that connect to your account. 3. Reset your password. |
It looks like your account has been blocked. Please contact your admin to unblock it. | To resolve this issue, see 'It looks like your account has been blocked' error when a user tries to sign in to Office 365. If the issue still occurs, use one of these methods: 1. Wait 15 minutes, and then try again. 2. Have your admin reset the password. This unlocks the account. |
Sorry, that didn't work. This doesn't look like a valid user ID. Make sure you typed the user ID assigned to you by your organization. It usually looks like someone@example.com or someone@example.onmicrosoft.com. | To resolve this issue, see 'This doesn't look like a valid user ID' error when a user tries to sign in to Office 365. |
You're automatically signed in as a different user. | If you're using more than one user account in a web browser, try one of these methods: 1. Sign out of the portal. 2. Clear the cache in the web browser, delete Internet cookies, and then try to sign in again. |
You see a correlation ID that resembles 'Correlation ID:ac5d279c-cf72-5073-278e-a5b2b0c8a4bc' | Contact Microsoft Technical Support. |
You're asked to change your password. | Your password may be temporary or your password has expired. If you're prompted, change your password. |
Sorry, but we're having trouble signing you in. Please try again in a few minutes. If this doesn't work, you might want to contact your admin and report the error: <error code> | To resolve this, see 'This doesn't look like a valid user ID' error when a user tries to sign in to Office 365. |
You don't see any of the previous error messages, and the website address doesn't start with https://login.microsoftonline.com. | You may be a federated user. Work with your company admin, and see How to use Remote Connectivity Analyzer to troubleshoot single sign-on issues for Office 365, Azure, or Intune and A federated user is prompted unexpectedly to enter their work or school account credentials. |
Sorry! We can't process your request. Your session is invalid or expired. There was an error processing your request because your session is invalid or expired. Please try again. | To resolve this issue, see 'Sorry! We can't process your request' error when you try to set up security verification settings for Azure Multi-Factor Authentication . |
We did not receive the expected response. Please try again. | To resolve this issue, see 'We did not receive the expected response' error message when you try to sign in by using Azure Multi-Factor Authentication. |
We didn't receive a response. Please try again. | To resolve this issue, see 'We didn't receive a response' error message when you try to sign in by using Azure Multi-Factor Authentication. |
Sorry, our account verification system is having trouble. This could be temporary, but if you see it again, you might want to contact your admin. | To resolve this issue, see 'Account verification system is having trouble' error message when you try to sign in by using a work or school account. |